Welcome to Royal Aroma (“Website”, “Company”, “we”, “our”, or “us”). This Refund and Cancellation Policy outlines the terms and conditions governing payments, order cancellations, returns, and refunds for products purchased through our website.
By placing an order on our website, you agree to this Refund and Cancellation Policy.
1. General Policy
- All orders placed on Royal Aroma are subject to availability and confirmation.
- We strive to ensure product quality and customer satisfaction.
- Refunds and cancellations are processed only under specific conditions mentioned below.
2. Order Cancellation
- Orders can be cancelled only before they are shipped.
- Once the order has been dispatched, cancellation is not possible.
- To request cancellation, please contact us immediately after placing the order.
3. Eligibility for Refunds
A refund or replacement may be considered in the following cases:
a. Damaged Product
- If you receive a damaged product, you must inform us within 48 hours of delivery.
- Clear images or videos of the damaged product may be required for verification.
b. Wrong Product Delivered
- If you receive a product different from what you ordered, please notify us within 48 hours.
c. Missing Items
- If any item is missing from your order, you must report it within 48 hours of delivery.
d. Duplicate Payment
- If you are charged more than once for the same order due to a technical error, the extra amount will be refunded after verification.
4. Non-Refundable Cases
Refunds will not be provided under the following circumstances:
- Change of mind after order confirmation
- Incorrect shipping address provided by the customer
- Delay in delivery caused by courier services
- Minor variations in product appearance, color, or packaging
- Failure to report issues within the specified time
5. Replacement Policy
- In eligible cases, we may offer a replacement instead of a refund.
- Replacement will be processed after verification of the issue.
6. Refund Process
- To request a refund, contact us with the following details:
- Registered email ID
- Order ID
- Reason for refund request
- All requests will be reviewed within 5 to 7 business days.
- If approved, the refund will be processed to the original payment method within 7 to 10 business days.
7. Payment Gateway and Third Party Charges
- Payments are processed through secure third party payment gateways.
- We are not responsible for delays caused by banks or payment providers.
- Any applicable transaction or processing charges may be deducted from the refund amount.
8. Changes to This Policy
- We reserve the right to update this policy at any time.
- Changes will be posted on this page.
- Continued use of the website indicates acceptance of the updated policy.
9. Contact
For any refund or cancellation related queries, please contact us:
Email: wecare@royalaroma.in
