Privacy Policy

Welcome to Royal Aroma (“Website”, “Company”, “we”, “our”, or “us”). Your privacy is important to us, and we are committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard your data.

This Privacy Policy explains how we handle your information when you access or use our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Full name
• Email address
• Phone number
• Billing and shipping address

b. Order Information

• Product details purchased
• Order history
• Transaction details

c. Payment Information

• Payment details are processed securely through third party payment gateways
• We do not store your card or payment credentials on our servers

d. Usage Data

• IP address
• Browser type and device information
• Pages visited and interaction data
• Date and time of visits

e. Communication Data

• Customer support queries
• Messages sent through contact forms

2. How We Use Your Information

• Process and deliver your orders
• Manage your account and purchases
• Provide customer support
• Improve website functionality and user experience
• Send order updates and service related communication
• Prevent fraud and ensure security

3. Sharing of Information

We do not sell your personal information. However, we may share data in the following cases:

a. Service Providers

• Payment gateways
• Shipping and delivery partners
• Hosting and technical service providers

b. Legal Requirements

• When required by law or government authorities
• To enforce our policies and protect our rights

4. Payment Security

All payments are processed through secure and trusted payment gateways. Your financial information is encrypted and handled securely by payment providers. We do not store sensitive payment data on our servers.

5. Cookies and Tracking Technologies

• Enhance user experience
• Store user preferences
• Analyze website traffic

You can disable cookies through your browser settings, but some features of the website may not function properly.

6. Data Retention

• We retain your data as long as necessary to fulfill orders and provide services
• Some data may be retained for legal or regulatory requirements

7. Your Rights

• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data

8. Third Party Links

Our website may contain links to third party websites. We are not responsible for their privacy practices.

9. Data Security

We implement appropriate security measures to protect your data. However, no method of transmission over the internet is completely secure.

10. Changes to This Privacy Policy

We may update this policy from time to time. Updates will be posted on this page.

11. Contact Us

If you have any questions regarding this Privacy Policy, you may contact us:

Email: wecare@royalaroma.in

12. Consent

By using our website, you consent to the collection and use of your information as described in this Privacy Policy.